Support

Email: support@itimetrack.com for questions or assistance or:

  1. View the Getting Started Guide will help you to automatically generate time entries and receive an email of the automatically generated time entries (grouped by project and day).
  2. During business hours (Eastern Standard Time/USA-Michigan), you can use the Chat plugin (within the application), for live help
  3. Browse the Frequently Asked Questions (below)
  4. Browse or search all the articles in Support
  5. The Release Notes contain changes to the application in chronological order

Frequently Asked Questions

How to create a project

An iTimeTrack project is where time entries and tasks are contained. Projects can be created two ways: Manually, as shown in this guide Automatically, when an unmatched heartbeat contains a project name that is not recognized, a new project is automatically created and a rule is also created to match that “heartbeat project” to the […]

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How to create a Pomodoro time entry

A Pomodoro time entry, is an iTimeTrack time entry generated from the Pomodoro timer within iTimeTrack.  The Pomodoro Technique as developed by Francesco Cirillo in the 80’s, breaks down work into 30 minute intervals, separated into 25 minutes of work and 5 minutes of non-work. From within https://itimetrack.com/app/: Click Settings Click Pomodoro Timer, within the […]

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How to retrieve your iTimeTrack API key

To retrieve your iTimeTrack API key: Login to the iTimeTrack web app Click on “Settings” in the left hand menu Click on “User Preferences” Under the label “API Key Settings”, select the text in the text box (this is your API key) and paste it into your plugin of choice

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